What customers say about us?

  • Christina
    Germany

    Dear CET, My wife, son and I just returned from our trip to China, arranged by Monica. I wanted to jot a note to tell you how impressed and appreciative I was with the services that she provided. From the first email, through the final itinerary, through the execution of the trip, she was an absolute professional. She provided expert advice, helping me craft an itinerary to my needs. In the process she became as much a friend as a Travel Advisor. The trip was handled to perfection, no doubt a tribute to her expert planning and follow-up on the all the details. I asked for specific qualifications on the guides and in most of the cases it was spot on. All of the guides met the minimum expectations, and most of them far exceeded the expectations. I had an opportunity to use a number of different travel agencies in China, but it was her proactive and prompt responses, with very good information that made the difference. She is absolutely terrific -- I can't say enough positive things about her. Sincerely,

    Date of experience: 09/07/2016-12/09/2016
  • Steve Dubois
    the US

     Cindy was a wonderful guide. Our driver was always on time and was safe. We had a fantastic journey and will always cherish the memories. Thank you for arranging our flights,accommodations and Cindy! She made our stay informational, relaxing and fun. She was very nice, sweet,flexible and accommodating. Without Cindy our trip would not have been the same! Thank you very much for everything.


    Di McGrogan,Wayne Emme, Steve andBarbara Dubois

    Date of experience: 17/04/2017-17/04/2017
  • Terry Findy
    Australia

    Guilin and Yangshou were our favorite part of our trip to China.The scenery was breathtaking and the river cruise down the river was the highlight of our trip. Our tour organizer Chanel with China Expedition was beyond amazing! She would make sure to point out every detail, took great care of us and was truly wonderful. I can't praise her enough and would recommend anyone to ask for arrange tour.The countryside in Yangshou is beautiful and we rode mopeds around the fields and mountains. We spent one night at the Yangshou Mountain Retreat hotel on the river and wished we could have spent another couple of nights there. It is on a perfect spot on the river with the beautiful mountains as a backdrop. So relaxing!

    Date of experience: 20/06/2018-23/06/2018
  • Reg Dewhurst
    Australia

    Hi Monica.The tour went very well and as I said to Helen.we can never prepare a tour in China so we will be looking  to another 4 or 5 cities to do next time with you help. lease note that what I say below is not critical but for you to give some thought to.

    Beijing:Guide Rock was good in so much as picking us up and listening to what we asked of him in information. He could have been more forward  in pointing out things of interest without us having to ask as I think that is his job and he should be constantly pointing out things of interest for but he spent majority of time talking to the driver  (about what we do not know as it was Chinese)    
          
    Xian:Grace was very good and we learnt so much. The hotel was the best I have
    been in for a long time. My previous 2 visits the hotels were in the centre and only average.

    Guilin:Lizzie kept us informed and entertained. I think  the rice fields tour should be included in your tours as they really enjoyed it.The better rice field tour I have been on twice was unavailable due to road works.
    Shanghai:Guilie was good but could do a little more talking about matters of interest.I think one water town visit is enough as the 2nd is virtually the same as the first.There must be other items of interest in such a large city.

    Thanks again for your interest in our discussion and ging them an insight into China.Best wishes to Alex and the future for the company.
              
    Reg

    Reg Dewhurst02.jpg

    Date of experience: 19/05/2017-31/05/2017
  • Carmen_Franzon
    Brazil

    We took a 13 days / 12 nights tour of Beijing, Xian, Guilin and Shanghai with this company. We liked a lot. Everything worked perfectly. Our guides in every city were very professional and provided us with all the information and support we need. Mrs Tang, our contact, has always been cordial, helpful and competent. We really enjoyed and recommend this tour of China.

            Carmen-2.jpg      Carmen-3.jpg

    Date of experience: 01/11/2019-14/11/2019
  • Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017

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