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What customers say about us?

We’re sure that our customers’ words talk louder than our own’s. We believe that hearing directly from those who've experienced our private China tours is the best way to understand what we’re doing. It's not just about seeing the sights and the tour itself; it's about the whole process, from planning to execution. We highly value all the feedbacks and make them to encourage us to constantly improve our services.

  • Jonathan Edelshain
    Jonathan Edelshain
    the U. K

    Hi Monica

    Sorry I took a while to reply but went to Wales for a few days!

    First of all a Big thankyou-your guides Rockie and Grace were superb-nothing was too much for them and they were very professional and enthusiastic making my experience in China a trip of a lifetime!

    I enjoyed trip immensely ,learnt a lot,took 1000 photos and 2 hrs of video-Am inviting whole family around for a china night to show off photos and video!

    Thankyou to you and your superb guides Grace and Rockie!!

    Yours Sincerely,

    Jonathan Edelshain

    Date of experience: 13/08/2017-18/08/2017
  • Jenny and Bevan
    Jenny and Bevan
    Australia

    We had an amazing trip, thank you so much for all your hard work in putting together our itinerary. All the guides were wonderful and their knowledge was incredible. They could not do enough for us and were always punctual, polite and fun.The hotels were very well chosen, great locations, rooms were beautiful and food was abundant.

    We even had an upgrade on arrival in Bejing which was a lovely way to start our holiday.  By the time Peter had finished with us in Bejing, I think I knew all there was to know about the Emperors and Dynasties. What would have helped would have been a “Time Line” brochure, so we could refer to which period was being talked about and where each Emperor fit in as there was so much to remember. Although we had a very full itinerary, I would have liked to see the Silk Road Markets in Bejing, I hear they are very interesting.The terracotta Soldiers in Xien were far more impressive than I had thought they would be. Grace was such a lovely Guide and obviously very proud of her job and what she has to show her guests.While we were in Guilin Amber suggested we take the chair lift to the top of a mountain and view Guilin from there.  I am so glad we did, it was amazing.

    Bevan came back down on the chairlift and I decided to take the louge with Amber, it was so much fun, even for someone my age (54).As we were a little early for the acrobatic show in Shanghai, Colin very kindly took us to a wonderful shopping precinct close by to the theatre, this was very much appreciated and I believe should be added to the itinerary. Colin also suggested we take the night cruise which we loved, Shangahi is so beautiful at night and what a great way to see it. The “Mag Lev” train to the airport was fantastic, my husband had always wanted to do this and was not disappointed, I think this should be offered as an extra when selling Shanghai.

    All our drivers were fantastic. We felt safe at all times even though the traffic in China was very different to what we are used to. The only thing that would
    have been nice was to return to a cool vehicle, although this was not always possible I am sure.

    The only thing that I was sometimes disappointed with was the choice of lunch venues. We chose your company because it was for small groups or in our case, only two people, and in some places we were in large dining rooms with large groups of tourists. I am sure these places are chosen for their locations and the food which was served which was wonderful.
     
    We had a most wonderful holiday and I will most certainly recommend China Expedition Tours to everyone.  I do hope we can visit China again very soon.
     
    Kindest regards
    Jenny and Bevan 

    Jenny and Bevan02.jpg

    Date of experience: 19/08/2017-03/09/2017
  • Reg Dewhurst
    Reg Dewhurst
    Australia

    Hi Monica.The tour went very well and as I said to Helen.we can never prepare a tour in China so we will be looking  to another 4 or 5 cities to do next time with you help. lease note that what I say below is not critical but for you to give some thought to.

    Beijing:Guide Rock was good in so much as picking us up and listening to what we asked of him in information. He could have been more forward  in pointing out things of interest without us having to ask as I think that is his job and he should be constantly pointing out things of interest for but he spent majority of time talking to the driver  (about what we do not know as it was Chinese)    
          
    Xian:Grace was very good and we learnt so much. The hotel was the best I have
    been in for a long time. My previous 2 visits the hotels were in the centre and only average.

    Guilin:Lizzie kept us informed and entertained. I think  the rice fields tour should be included in your tours as they really enjoyed it.The better rice field tour I have been on twice was unavailable due to road works.
    Shanghai:Guilie was good but could do a little more talking about matters of interest.I think one water town visit is enough as the 2nd is virtually the same as the first.There must be other items of interest in such a large city.

    Thanks again for your interest in our discussion and ging them an insight into China.Best wishes to Alex and the future for the company.
              
    Reg

    Reg Dewhurst02.jpg

    Date of experience: 19/05/2017-31/05/2017
  • Aurelia e Mario Bignami
    Aurelia e Mario Bignami
    Italy

    Dear Mrs. Chanel,

    We were really pleased with the whole trip that You organised for us.

    All aspects were studied very well and we had the opportunity to see beautiful landscapes and to know and love China. All the guides were good and prepared; we remember with special affection Nancy that we had in Shangri-la and who really loved us.

    Nancy anticipated of one day the visit to the Jade Mountain Snow and in this way we could see the spectacle of minorities that will not forget for life.

    The visits to Guillin were exceptional and Lizzie was really good at explaining. The rice fields of Longji were an exciting experience because they are the demonstration of the secular ability of the Chinese people to adapt to the environment even in the most difficult areas.

    The dinner at Your house was a demonstration of friendship that we will not forget and we wish you every luck for your Husband and for Your very good and polite daughter.

    Shanghai was amazing and Luisa guided us with great advice in a huge but extraordinarily friendly and organized city.

    My wife who speaks very little English has always found herself at ease; all the accommodations we tried were well above European standards and especially made us appreciate the China of small villages and ordinary people.

    We gave Your references to all our friends and our 3 daughters encouraging everyone to live this experience because in fact we know little here in Europe of the reality of this great country and only through direct experience is possible to understand a civilisation that thousands of years of history and much to teach us.

    We hope to come again and visit the center and north of China that surely reserve us new reasons for wonder and joy.

    Dear Mrs Chanel,

    Still many thanks for everything You have done for us.

    Aurelia e Mario Bignami

    Bignami2.jpg
    Bignami1.jpg

    Date of experience: 01/11/2024-14/11/2024
  • Wayne Smith
    Wayne Smith
    the U.S

    Hi Monica,

    We had a great trip (Xian, Guilin, Tibet, Yangtze River Cruise).  What a memorable time for me and my two sons.  We are in Beijing for the next 2 weeks with my wife and will be doing some site seeing around the city so I have many more photos to take. 

    Thank you so much for assitance with the planning of the trip.  Everything went smoothly and we had a great time!

    I recently just discovered the Trip Advisor App for my iPhone.  It has been really useful so I will post something on the web site for China Expedition Tours.

    Thanks, :)

    Wayne

    Date of experience: 08/07/2017-24/07/2017
  • Richard and Sylvia
    Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017

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