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What customers say about us?

  • Bob
    Australia

    My wife and I brought eight college students to China for two weeks in January. I was a little hesitant to use a Chinese tour company, but Alex Guan provided a better itinerary at a better price than anyone else. He also answered all email queries immediately. The tour went off without a hitch. Alex accompanied us to ensure everything went smoothly, and he had arranged excellent guides and drivers in every city (Beijing, Xi'an, Guilin, Yangshuo, Hangzhou, and Shanghai). The hotels exceeded our expectations, and the meals he had arranged were superb. On top of all that, Alex is a great guy who we all really enjoyed getting to know. I have no hesitation in whole-heartedly recommending China Expedition Tours and Alex Guan!

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    Date of experience: 05/01/2017-18/01/2017
  • Aisling Judge
    England

    Hi Alex, The tour that you arranged for us on Oct 11, 2012 was excellent. We enjoyed it very much. Upon arrival at Guilin airport on Oct 10th, you met us and from then on our pleasures continued. Guilin is a very lovely city in my mind but we don't arrange more time there. Soon we went to Kunming and continued our tour with another exellent guide. And the last tour in Beijing, the Forbidden City was very informative. The environment in Beijing restaurants was outstanding, have never seen such beautiful restaurants, so stylishly decorated before! Hotels were very good for the most part as well as their breakfasts. China Expedition Tours was an excellent choice for us, very flexible tours (which helps when travelling with a baby), also very informative and able to answer questions very quickly. We will be using CET again! Sincerely, Aisling Judge England

    Date of experience: 11/10/2016-26/10/2016
  • Collin
    U.S.A

    This is our first China Trip. Our guides did a wonderful job. All drivers are very nice,we don't have to worry about the driving. The hotel in Xi'an is very beautiful. Thank you so much for this wonderful trip!

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    Date of experience: 21/06/2018-30/06/2018
  • Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017
  • Curtis Cooper
    the U.S

    It seems a little difficult for me to figure out which is the best one in my tour because all are wonderful. I really like the Garden of the Master of Nets in Suzhou; it is a classical Chinese garden. For the shooting experience, the Great Wall made me impressed the most, it was just very amazing. Next morning, I enjoyed the beautiful sunrise at the top of the Xianggongshan Hill. Next, we had the cormorant fishing and took many photos with the white beard fisherman and his cormorants standing on his bamboo raft. It was very special that shooting on the Bund in Shanghai they organized. I had such a great shooting experience. This was a bucket list trip for me. Stepping foot on the Great Wall, seeing the Warriors, experiencing the few remaining cormorant fishermen, it was all breathtaking and deeply informative. Alex and Peter provided great insight on their country. 

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    Date of experience: 01/09/2019-14/09/2019
  • Christina
    Germany

    Dear CET, My wife, son and I just returned from our trip to China, arranged by Monica. I wanted to jot a note to tell you how impressed and appreciative I was with the services that she provided. From the first email, through the final itinerary, through the execution of the trip, she was an absolute professional. She provided expert advice, helping me craft an itinerary to my needs. In the process she became as much a friend as a Travel Advisor. The trip was handled to perfection, no doubt a tribute to her expert planning and follow-up on the all the details. I asked for specific qualifications on the guides and in most of the cases it was spot on. All of the guides met the minimum expectations, and most of them far exceeded the expectations. I had an opportunity to use a number of different travel agencies in China, but it was her proactive and prompt responses, with very good information that made the difference. She is absolutely terrific -- I can't say enough positive things about her. Sincerely,

    Date of experience: 09/07/2016-12/09/2016

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