What customers say about us?
We’re sure that our customers’ words talk louder than our own’s. We believe that hearing directly from those who've experienced our private China tours is the best way to understand what we’re doing. It's not just about seeing the sights and the tour itself; it's about the whole process, from planning to execution. We highly value all the feedbacks and make them to encourage us to constantly improve our services.
-
![Drew]()
Drew
polandThank you very much for such a nice trip. Please see our comments below: The distribution of the time was fairly done, Meals were excellent in general. All guides were knowledgeable of the place and able to answer our questions. The best one was Sarah in Beijing and Ruth in Xian. All guides versed in English. All drivers were fairly good. The hotels were very nice and excellent breakfast.
Date of experience: 13/08/2016-14/09/2016 -
![Sherrie and Gary Blundell]()
Sherrie and Gary Blundell
the U.SDear Monica,
Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
All our guides were very helpful and spoke good English.
Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.
The best hotel was the new world hotel in Xi'an.
The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.
We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.
As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.
Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
RegardsSherrie and Gary Blundell
Date of experience: 23/09/2017-08/10/2017 -
![Enzo Esposito]()
Enzo Esposito
ItalyOur guide speak wonderful English, he's very kind, helpful and extremely polite, we have fond memories of him as our guide in Guilin. The Aroma Tea House is very beautiful by the lake,we really enjoy it.Anyway, we had so much fun on this trip!!
![Enzo Esposito02.jpg]()
Date of experience: 19/04/2018-21/04/2018 -
![students corps]()
students corps
the U.SAlex Guan did an awesome job of putting together a fun itinerary for me and my friends, and at a great price at that. While I was there I felt like I had an authentic Chinese experience, which was a blast! My favorite city was Guilin, which is Alex's hometown. It was simply breathtaking! I would definitely use Alex again, and would recommend him to anyone else thinking about doing a tour of China!
![students corps.jpg]( "students corps.jpg")
Date of experience: 10/10/2016-29/10/2016 -
![Curtis Cooper]()
Curtis Cooper
the U.SIt seems a little difficult for me to figure out which is the best one in my tour because all are wonderful. I really like the Garden of the Master of Nets in Suzhou; it is a classical Chinese garden. For the shooting experience, the Great Wall made me impressed the most, it was just very amazing. Next morning, I enjoyed the beautiful sunrise at the top of the Xianggongshan Hill. Next, we had the cormorant fishing and took many photos with the white beard fisherman and his cormorants standing on his bamboo raft. It was very special that shooting on the Bund in Shanghai they organized. I had such a great shooting experience. This was a bucket list trip for me. Stepping foot on the Great Wall, seeing the Warriors, experiencing the few remaining cormorant fishermen, it was all breathtaking and deeply informative. Alex and Peter provided great insight on their country.
![cooper-4.jpg]()
![cooper-3.jpg]()
Date of experience: 01/09/2019-14/09/2019 -
![Marthe Druska]()
Marthe Druska
the U.SHi, Monica.Thank you for your note. My tour in Beijing was excellent - Allen (Lu You) was a fantastic tour guide and I have only good things to say about him. Our driver was also very good.
In terms of improvements - I would have liked to have spent more time at the Summer Palace and in the Hutong, but we were on a tight schedule.
I would also suggest that tourists not visit the pearl market - the atmosphere was not very pleasant. However, the tea house and silk factory that we visited were very good.
I would recommend Allen as a tour guide to other tourists and would definitely return to the sights that I saw on this trip.
Here is the picutre taken on the Great wall. Thank you again, it was a very good trip,Marthe
Date of experience: 15/09/2017-17/09/2017
