We just got home on wed but came home sick with laryngitis therefore late reply. We enjoyed ever part of the tour. The guides and drivers are so nice and polite. All hotels are clean. Thank you for the best holiday & will certainly be recommending your company to all our friends.
Cheers Maria, Mick, Irene & Bruno
Date of experience: 04/05/2017-16/05/2017
Sorry for so long salience from my side. Had a lot of work plus business trips ….
Firstly I want to thank you for perfectly organizing things inside our trip in China. Everything was as agreed except one. If you ask my opinion regarding guides the weakest was in Lhasa and strongest were in Shangri-La and Beijing. If you need details – please ask.
In my opinion in all areas of life all people can improve. And there is no end to this process. That way I’m writing to you theses small remarks. But if I have to evaluate the services I have received from your company I can state 10 out of 10!
Once more than you for perfect services!
Date of experience: 21/05/2018-18/06/2018
We have fantastic vacations and I want to thank you and you staff for a wonderful service.Please give from us special thank to Karen for her out standing
service, she and the driver when over the service and provide us withextra stops that
were not included in our itinerary.
Date of experience: 30/09/2014-02/10/2014
Sherrie and Gary Blundell
Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
All our guides were very helpful and spoke good English.
Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.
The best hotel was the new world hotel in Xi'an.
The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.
We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.
As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.
Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
Sherrie and Gary Blundell
Date of experience: 23/09/2017-08/10/2017
It seems a little difficult for me to figure out which is the best one in my tour because all are wonderful. I really like the Garden of the Master of Nets in Suzhou; it is a classical Chinese garden. For the shooting experience, the Great Wall made me impressed the most, it was just very amazing. Next morning, I enjoyed the beautiful sunrise at the top of the Xianggongshan Hill. Next, we had the cormorant fishing and took many photos with the white beard fisherman and his cormorants standing on his bamboo raft. It was very special that shooting on the Bund in Shanghai they organized. I had such a great shooting experience. This was a bucket list trip for me. Stepping foot on the Great Wall, seeing the Warriors, experiencing the few remaining cormorant fishermen, it was all breathtaking and deeply informative. Alex and Peter provided great insight on their country.
Date of experience: 01/09/2019-14/09/2019
Todd A Hall
The trip was awesome!Every guide was an excellent ambassador for their city every place except for Guangzhou . Our guide, Louis, didn't take us to the tower there. I thought it was included with our tour...but I didn't question him. Also the hotel was not in a fun location and a bit unsettling.
So overall, we had a great time with Randy, Rock, Ruby, Tiger and Ann. While in Guilin, Tiger thought we were not having fun because of the rain; actually that made it more fun and gives us a fun story to share with friends, but I think that is why we didn't meet you.
Can you do us a favor and give Tiger this email address, we would love to thank him more!
Thanks and keep smiling!
Todd and Tom
Date of experience: 16/05/2017-03/06/2017
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