Dear , We happily got the flexible individual tour we wanted. The reason we paid extra money to tour as a small family was the expectation that each guide would to be able to be flexible to meet our individual needs and interests. We could not be happier with the delivery of CET and each of their city guides. They met and exceeded our standards consistently. We spent the most time with your guides. The visit to the wall including the bike ride was enjoyed by all. The Li river cruise is simply outstanding and memorable. The drive through the country side in open air bus was a hit. Thanks,
Date of experience: 11/09/2016-17/10/2016
The quality of the trips was generally good. The best experience was hiking on the Great Wall in Beijing. All guides were professional, service oriented and well trained. All guides had a fairly good command of English, some better, some less. The normal communication went well. We were very much pleased with Alex, our guide in Shanghai, who gave us very useful and to the point information. We very much appreciated his great sense of humor. All cars were clean and the drivers were always punctual and did their best to bring us safely to the visit sites. The whole trip was extremely well organized. Everything went smoothly without incidents and we are fully satisfied with the organization provided by CET. Best regards,
Date of experience: 04/09/2016-01/11/2016
Hi,Dear Carina.We just returned from the Canada after an extended holiday. I am not in the habit of filling in those feedback forms but I feel your company certainly deserves some feedback during our stay in your country.
we definitely have a wonderful time in China.I must compliment you on the organization of our tour both in China. Everything is arragned so perfectly.
The guides and drivers were all polite, punctual and obliging.We enjoyed each dining experience and they are so delicious.We love Chinese food, especially Dumpling Banquet in Xi'an and Peking duck in Beijing.The hotels are comfortable and tidy.
We would highly recommend your company and indeed we have done so to our friends and family both in the US and Canada.
I am happy for you to use these compliments on your website but I do not want my email address given.once again, thank you for a fabulous experience.
Date of experience: 08/08/2013-22/09/2013
Hello,Alex.Let me thank you for the wonderful experience you provided us during our ten days tour of Beijing , Xian, Guilin and Shanghai.
The guides(Lucy,Jerry,Monica and Angela) are so nice, they are really informative and patient with every questions.They have very good use of the English language.
The entire China Expedition Tours experience was really a great one and we would feel safe in recommending your company to anyone interested on visiting your fascinating country.Once again thank you so much for being there for us.
Happiest of the Holiday season to one and all.
Linda and Willima
Date of experience: 19/07/2014-29/07/2014
We took a 13 days / 12 nights tour of Beijing, Xian, Guilin and Shanghai with this company. We liked a lot. Everything worked perfectly. Our guides in every city were very professional and provided us with all the information and support we need. Mrs Tang, our contact, has always been cordial, helpful and competent. We really enjoyed and recommend this tour of China.
Date of experience: 01/11/2019-14/11/2019
Richard and Sylvia
After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
We have friends in Beijing and so started and ended our trip with them.
She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).
We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.
There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.
Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.
Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!
Coffee in China generally doesn't seem very good (apart from at the large American chains).
The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.
The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.
The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.
The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.
Many thanks to Monica for arranging this memorable holiday.
Date of experience: 01/09/2017-13/09/2017
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