Cindy was a wonderful guide. Our driver was always on time and was safe. We had a fantastic journey and will always cherish the memories. Thank you for arranging our flights,accommodations and Cindy! She made our stay informational, relaxing and fun. She was very nice, sweet,flexible and accommodating. Without Cindy our trip would not have been the same! Thank you very much for everything.
Di McGrogan,Wayne Emme, Steve andBarbara Dubois
Date of experience: 17/04/2017-17/04/2017
My wife and I brought eight college students to China for two weeks in January. I was a little hesitant to use a Chinese tour company, but Alex Guan provided a better itinerary at a better price than anyone else. He also answered all email queries immediately. The tour went off without a hitch. Alex accompanied us to ensure everything went smoothly, and he had arranged excellent guides and drivers in every city (Beijing, Xi'an, Guilin, Yangshuo, Hangzhou, and Shanghai). The hotels exceeded our expectations, and the meals he had arranged were superb. On top of all that, Alex is a great guy who we all really enjoyed getting to know. I have no hesitation in whole-heartedly recommending China Expedition Tours and Alex Guan!
Date of experience: 05/01/2017-18/01/2017
Sherrie and Gary Blundell
Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
All our guides were very helpful and spoke good English.
Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.
The best hotel was the new world hotel in Xi'an.
The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.
We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.
As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.
Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
Sherrie and Gary Blundell
Date of experience: 23/09/2017-08/10/2017
Sorry for so long salience from my side. Had a lot of work plus business trips ….
Firstly I want to thank you for perfectly organizing things inside our trip in China. Everything was as agreed except one. If you ask my opinion regarding guides the weakest was in Lhasa and strongest were in Shangri-La and Beijing. If you need details – please ask.
In my opinion in all areas of life all people can improve. And there is no end to this process. That way I’m writing to you theses small remarks. But if I have to evaluate the services I have received from your company I can state 10 out of 10!
Once more than you for perfect services!
Date of experience: 21/05/2018-18/06/2018
Hello CET, without a doubt Great Wall views & the Li River were the most memorable attractions. We tried numerous of the restaurants & markets recommended in our confirmation letter and without exception they were all outstanding. As an over view of our experience with china expenditure tours: - My wife & I both love China, especially the Beijing region, and we will be travelling there again in the future, when we do we will use you again. What higher praise can I offer! All the very best,
Date of experience: 04/09/2016-30/10/2016
Thank you very much for such a nice trip. Please see our comments below: The distribution of the time was fairly done, Meals were excellent in general. All guides were knowledgeable of the place and able to answer our questions. The best one was Sarah in Beijing and Ruth in Xian. All guides versed in English. All drivers were fairly good. The hotels were very nice and excellent breakfast.
Date of experience: 13/08/2016-14/09/2016
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