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Sherrie and Gary Blundell
the U.S

Dear Monica,

Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.

All our guides were very helpful and spoke good English.

Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.

The best hotel was the new world hotel in Xi'an.

The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.

We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.

The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.

As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.

Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.

Regards

Sherrie and Gary Blundell

Date of experience: 23/09/2017-08/10/2017
Alastair
US

We just wanted to drop you a note to say what a fantastic time we had. Sunny was an amazing guide - Knowledgeable, friendly, and a true pleasure to be in the company of！ Thank you!

Date of experience: 08/08/2018-08/08/2018
students corps
the U.S

Alex Guan did an awesome job of putting together a fun itinerary for me and my friends, and at a great price at that. While I was there I felt like I had an authentic Chinese experience, which was a blast! My favorite city was Guilin, which is Alex's hometown. It was simply breathtaking! I would definitely use Alex again, and would recommend him to anyone else thinking about doing a tour of China!

Date of experience: 10/10/2016-29/10/2016
Martin

Hi Alex

Our trip was great, really enjoyed it. Also, both Grace and Li Li (I can't remember her name sorry) were great hosts. The highlight was definitely the Li river trip. Also really enjoyed the visit to the little country village.We took some nice pictures and shared one with you.

Thanks for setting things up....all worked out very well

Martin

Date of experience: 09/08/2015-14/08/2015
Reg Dewhurst
Australia

Hi Monica.The tour went very well and as I said to Helen.we can never prepare a tour in China so we will be looking to another 4 or 5 cities to do next time with you help. lease note that what I say below is not critical but for you to give some thought to.

Beijing:Guide Rock was good in so much as picking us up and listening to what we asked of him in information. He could have been more forward in pointing out things of interest without us having to ask as I think that is his job and he should be constantly pointing out things of interest for but he spent majority of time talking to the driver (about what we do not know as it was Chinese)

Xian:Grace was very good and we learnt so much. The hotel was the best I have
been in for a long time. My previous 2 visits the hotels were in the centre and only average.

Guilin:Lizzie kept us informed and entertained. I think the rice fields tour should be included in your tours as they really enjoyed it.The better rice field tour I have been on twice was unavailable due to road works.
Shanghai:Guilie was good but could do a little more talking about matters of interest.I think one water town visit is enough as the 2nd is virtually the same as the first.There must be other items of interest in such a large city.

Thanks again for your interest in our discussion and ging them an insight into China.Best wishes to Alex and the future for the company.

Reg

Date of experience: 19/05/2017-31/05/2017
Egbert
Italy

Hello CET, without a doubt Great Wall views & the Li River were the most memorable attractions. We tried numerous of the restaurants & markets recommended in our confirmation letter and without exception they were all outstanding. As an over view of our experience with china expenditure tours: - My wife & I both love China, especially the Beijing region, and we will be travelling there again in the future, when we do we will use you again. What higher praise can I offer! All the very best,

Date of experience: 04/09/2016-30/10/2016

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