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  • Sherrie and Gary Blundell
    the U.S

    Dear Monica,

    Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
     
    All our guides were very helpful and spoke good English.
     
    Our favourite was Zoe from xi'an .  She was very flexible and knowledgeable. 
     
    The best hotel was the new world hotel in Xi'an.
     
    The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river.  Unfortunately the hostess could not speak English and the host was away on business.  Amber stayed with us until quite late to ensure we were comfortable.  Amber spoke the best English of all our guides.
     
    We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show.  We had wonderful seats in the middle of the stage. I think this was the best  show we saw.  The Yangshou river light show was good but 280yuan per person was a little expensive.  It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
     
    The only disappointment was the Yangtse River Cruise.  We paid for a room to accommodate 3 people.  On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade.  I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three.  So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people.  This room was extremely comfortable but cost 990yuan extra.  We would have preferred to have paid for the correct room first.
     
    As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary.  The food and service on the cruise was not 5 star and they were regularly trying to upsell us.   Morning Tea and afternoon tea were not included and coffee was extra except at breakfast.  On a 5 star ship you would not have to pay for anything except alcoholic drinks.
     
    Our room in Shanghai was too small to fit our luggage and 3 beds.  Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
     
     
    Regards

    Sherrie and Gary Blundell

    Date of experience: 23/09/2017-08/10/2017
  • Maria Coco
    Australia

    Hi Alex
    We just got home on wed but came home sick with laryngitis therefore late reply. We enjoyed ever part of the tour. The guides and drivers are so nice and polite. All hotels are clean. Thank you for the best holiday & will certainly be recommending your company to all our friends.

    Cheers Maria, Mick, Irene & Bruno

    Maria Coco02.jpg

    Date of experience: 04/05/2017-16/05/2017
  • Arty
    Germany

    We took the private Li River hiking tour from China Expedition Tours in October 2019. For us it was a very spontaneous decision. We contacted the company just 1 day before the trip but everything ended up being just perfect! They reacted quickly, everything was organized as promised incl. convenient payment method. So, in the morning our private English-speaking guide - Alex was expecting us at the lobby of our hotel. The driver was also waiting for us in the spacious and very clean car parked in front of the hotel. 
    The hiking itself was brilliant. Firstly, we visited the panoramic spots, where we really enjoyed the breathtaking views of Li River and mountains from above. Than the driver dropped us with Alex at one of the villages, where we started our journey along the river through ancient villages, local farms, wild nature and peacefulness. We went the paths you have absolutely no chance to find on your own as they were hidden in the woods and mountains. Alex was so helpful and informative! He showed us many interesting things (such as ancient paths, the cotton and mandarine fields, etc.) and explained a lot about local culture and way of life. He answered every single question we asked and was taking care of us on every stage of our journey. We made a stop for brunch and shared the food with each other on the peaceful riverbank. On late afternoon we arrived to designated place where the driver was already waiting for us to bring us back to our hotel. We asked Alex to give us advice, where to buy a tasteful tea from Guilin. He was glad to show us his favorite local tea store, where we could enjoy delicious teas and get the insights into tea culture of China. 
    Don't hesitate to book this hiking tour! it's worth every penny!! 
    We would like to thank China Expedition Tour and especially Alex from the bottom of our hearts for this unbelievable experience! We hope to be able to see him again in the future and take another tour with China Expedition Tour also in other cities of China.

         Arty.jpg      Arty02.jpg

    Date of experience: 15/10/2019-15/10/2019
  • Enzo Esposito
    Italy

    Our guide speak wonderful English, he's very kind, helpful and extremely polite, we have fond memories of him as our guide in Guilin. The Aroma Tea House is very beautiful by the lake,we really enjoy it.Anyway, we had so much fun on this trip!!

    Enzo Esposito02.jpg

    Date of experience: 19/04/2018-21/04/2018
  • Megan Kunkle
    USA

    I traveled to China for the first time this past January. The trip was well-planned and fun from start to finish. Not only did Alex Guan do a fantastic job working with our travel dates and funds to fit a lot into our itinerary, he's also a great individual to talk to and travel with. If I had any questions or concerns, I felt extremely comfortable bringing them to Alex. The same was true of the the guides he had for us in each city. They were all very knowledgable and informative. I definitely learned a lot from this trip with China Expedition Tours. However, I also feel like Alex provided us several opportunities (scheduled and unscheduled) to break the "tourist" barrier and experience the Chinese culture. One of my favorite parts of the trip was taking a bike ride in Yangshuo with our guide, David. He arranged for us to stop by a local woman's house. She gave us a tour and shared fresh fruit and peanuts with us from her garden. With China Expedition Tours, you're guaranteed an unforgettable and highly enjoyable trip! I will be contacting Alex Guan the next time I visit China!

    Date of experience: 06/01/2017-21/01/2017
  • Christina
    Germany

    Dear CET, My wife, son and I just returned from our trip to China, arranged by Monica. I wanted to jot a note to tell you how impressed and appreciative I was with the services that she provided. From the first email, through the final itinerary, through the execution of the trip, she was an absolute professional. She provided expert advice, helping me craft an itinerary to my needs. In the process she became as much a friend as a Travel Advisor. The trip was handled to perfection, no doubt a tribute to her expert planning and follow-up on the all the details. I asked for specific qualifications on the guides and in most of the cases it was spot on. All of the guides met the minimum expectations, and most of them far exceeded the expectations. I had an opportunity to use a number of different travel agencies in China, but it was her proactive and prompt responses, with very good information that made the difference. She is absolutely terrific -- I can't say enough positive things about her. Sincerely,

    Date of experience: 09/07/2016-12/09/2016

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