Dear Sue, Sorry that I didn't reply you immediately. Below is my evaluation of the tour. We were happy with the service of the tour guide, they varied in abilities, but they all tried very hard to please us. The best guide was Summer in Xi'an. She was very professional, her English was excellent and her knowledge of Xi'an and the archaeological details were impressive. We were also impressed with the guide in Beijing for his knowledge of history. Drivers in general were well educated persons with good knowledge of traffic and safe driving. Cars were clean and showed good mechanical conditions. The hotel of the three cities were all comfortable and humanized. In Beijing, the Pecking Duck left me great impression, and the Tian'anmen Square were so crowed. Many people of China came to visit this square. Xian was a ancient capital. The noodle there are delicious, and I still miss the food there. Jade Buddha Temple, Yuyuan Garden, Oriental Pearl TV Tower and Shanghai Museum were worthy of going. The traffic of Shanghai was relatively better than that of Beijing, I considered. The laat stop to Guilin was also fantastic, and we plan to visit other cities of China in the future. This time, we had a very enjoyable experience with China Expedition Tours, my husband and I would definitely use CET again for our next trip in China. Sincerely, Paul &Kerry Williams
Date of experience: 25/08/2016-06/09/2016
Mr. John Mayer
We booked three-day trekking on the Great Wall. It was far beyond our expectation. Hiking the Great Wall is the best option to get to know the history of the Wall and had the awesome view of it. The section we trekked are most unrecovered and remote part of the Great Wall. Our guide, Richard is very friendly and professional. We learnt a lot from him about the history of the Great Wall. And we were lucky enough to view beautiful sunrise and sunset. It is well worth the long hiking. We highly recommend the tour for anyone who want to visit the Great Wall.
Date of experience: 24/05/2018-26/05/2018
Dear , We happily got the flexible individual tour we wanted. The reason we paid extra money to tour as a small family was the expectation that each guide would to be able to be flexible to meet our individual needs and interests. We could not be happier with the delivery of CET and each of their city guides. They met and exceeded our standards consistently. We spent the most time with your guides. The visit to the wall including the bike ride was enjoyed by all. The Li river cruise is simply outstanding and memorable. The drive through the country side in open air bus was a hit. Thanks,
Date of experience: 11/09/2016-17/10/2016
Sarah & Gary
Dear Chanel, Thank you so much for sharing your knowledge of Guilin. Our family was truely honored to be in China, to appreciate and learn more about your culture and long detailed history.We particularly enjoyed the Li River Cruise and magical mountains! We also love the Yangshuo Market, so much fun! Thank you
Date of experience: 29/03/2018-31/03/2018
We had a really good day, and enjoyed the tour. Our guide was friendly and knowledgeable. For me, the best part of the day was actually when we took a open sided car and drove around the countryside around Yangshou. It might be worth incorporating this into the tour? My only negative feedback was the food on the boat wasn’t great, although I know that your company don’t manage the boat directly. I don’t know if there are any boats that don’t have food, as it might be worth not eating, and letting people eat in the town when they arrive?
Anyway, in general the day was great. We all really enjoyed it.
Date of experience: 27/04/2017-27/04/2017
Sherrie and Gary Blundell
Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
All our guides were very helpful and spoke good English.
Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.
The best hotel was the new world hotel in Xi'an.
The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.
We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.
As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.
Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
Sherrie and Gary Blundell
Date of experience: 23/09/2017-08/10/2017
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