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  • Monette Ortiz
    Philipine

    My daughters and I went to Shanghai to attend an Expo,thus we had limited time for sightseeing. My daughters wanted to see the mountains of Huangshan (Yellow Mountains) and the ancient village of Hongcun. Our only available days were April 30 to May 2, which unfortunately is a long holiday in China thus a lot of Chinese were expected to visit these very popular tourist sites. China Expedition Tours rearranged our schedule to make sure that we will not be wasting our limited time on lining up. They also assigned to us an energetic and very knowledgeable tour guide who also spoke English very well. China Expedition Tours’ attention to details made sure that we were able to appreciate the culture and craftsmanship of the Chinese people (which dates back to centuries ago) and to enjoy the mystical Yellow Mountains.

    Monette Ortiz02.jpg

    Date of experience: 29/04/2018-01/05/2018
  • Alastair
    US

    We just wanted to drop you a note to say what a fantastic time we had. Sunny was an amazing guide - Knowledgeable, friendly, and a true pleasure to be in the company of! Thank you!

    Date of experience: 08/08/2018-08/08/2018
  • Maria Coco
    Australia

    Hi Alex
    We just got home on wed but came home sick with laryngitis therefore late reply. We enjoyed ever part of the tour. The guides and drivers are so nice and polite. All hotels are clean. Thank you for the best holiday & will certainly be recommending your company to all our friends.

    Cheers Maria, Mick, Irene & Bruno

    Maria Coco02.jpg

    Date of experience: 04/05/2017-16/05/2017
  • Drew
    poland

    Thank you very much for such a nice trip. Please see our comments below: The distribution of the time was fairly done, Meals were excellent in general. All guides were knowledgeable of the place and able to answer our questions. The best one was Sarah in Beijing and Ruth in Xian. All guides versed in English. All drivers were fairly good. The hotels were very nice and excellent breakfast.

    Date of experience: 13/08/2016-14/09/2016
  • Sherrie and Gary Blundell
    the U.S

    Dear Monica,

    Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
     
    All our guides were very helpful and spoke good English.
     
    Our favourite was Zoe from xi'an .  She was very flexible and knowledgeable. 
     
    The best hotel was the new world hotel in Xi'an.
     
    The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river.  Unfortunately the hostess could not speak English and the host was away on business.  Amber stayed with us until quite late to ensure we were comfortable.  Amber spoke the best English of all our guides.
     
    We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show.  We had wonderful seats in the middle of the stage. I think this was the best  show we saw.  The Yangshou river light show was good but 280yuan per person was a little expensive.  It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
     
    The only disappointment was the Yangtse River Cruise.  We paid for a room to accommodate 3 people.  On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade.  I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three.  So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people.  This room was extremely comfortable but cost 990yuan extra.  We would have preferred to have paid for the correct room first.
     
    As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary.  The food and service on the cruise was not 5 star and they were regularly trying to upsell us.   Morning Tea and afternoon tea were not included and coffee was extra except at breakfast.  On a 5 star ship you would not have to pay for anything except alcoholic drinks.
     
    Our room in Shanghai was too small to fit our luggage and 3 beds.  Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
     
     
    Regards

    Sherrie and Gary Blundell

    Date of experience: 23/09/2017-08/10/2017
  • Elaine
    the U.S

    Hi,Dear Carina.We just returned from the Canada after an extended holiday. I am not in the habit of filling in those feedback forms but I feel your company certainly deserves some feedback during our stay in your country.

    we definitely have a wonderful time in China.I must compliment you on the organization of our tour both in China. Everything is arragned so perfectly.

    The guides and drivers were all polite, punctual and obliging.We enjoyed each dining experience and they are so delicious.We love Chinese food, especially Dumpling Banquet in Xi'an and Peking duck in Beijing.The hotels are comfortable and tidy.

    We would highly recommend your company and indeed we have done so to our friends and family both in the US and Canada.

    I am happy for you to use these compliments on your website but I do not want my email address given.once again, thank you for a fabulous experience.

    Best Regards,

    Elaine

    Date of experience: 08/08/2013-22/09/2013

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