Hi, Monica.Thank you for your note. My tour in Beijing was excellent - Allen (Lu You) was a fantastic tour guide and I have only good things to say about him. Our driver was also very good.
In terms of improvements - I would have liked to have spent more time at the Summer Palace and in the Hutong, but we were on a tight schedule.
I would also suggest that tourists not visit the pearl market - the atmosphere was not very pleasant. However, the tea house and silk factory that we visited were very good.
I would recommend Allen as a tour guide to other tourists and would definitely return to the sights that I saw on this trip.
Here is the picutre taken on the Great wall. Thank you again, it was a very good trip,
Date of experience: 15/09/2017-17/09/2017
Honolulu, Hawaii, USA
I cannot thank you enough for all of your coordination for our trip in Guilin. Mandy and I thoroughly enjoyed Alex Guan, tour guide, and Mr. Jong (the driver). Alex also has a good command of the English language and a good sense of humor. Alex was very attentive, punctual and could easily resolve whatever issue we brought up. I would highly recommend Alex for any tour. He wondered why he wasn’t our guide on Monday at the orphanage and I told him that for some reason a Linn from BLAS got involved for that arrangement and I thought she was with the government in order to get us into the orphanage. Alex told us to call him if there were any problems.
Date of experience: 25/06/2012-11/07/2012
Sorry for so long salience from my side. Had a lot of work plus business trips ….
Firstly I want to thank you for perfectly organizing things inside our trip in China. Everything was as agreed except one. If you ask my opinion regarding guides the weakest was in Lhasa and strongest were in Shangri-La and Beijing. If you need details – please ask.
In my opinion in all areas of life all people can improve. And there is no end to this process. That way I’m writing to you theses small remarks. But if I have to evaluate the services I have received from your company I can state 10 out of 10!
Once more than you for perfect services!
Date of experience: 21/05/2018-18/06/2018
We took a 13 days / 12 nights tour of Beijing, Xian, Guilin and Shanghai with this company. We liked a lot. Everything worked perfectly. Our guides in every city were very professional and provided us with all the information and support we need. Mrs Tang, our contact, has always been cordial, helpful and competent. We really enjoyed and recommend this tour of China.
Date of experience: 01/11/2019-14/11/2019
I would like to say thank you for the wonderful trip you planned for us. We loved every part of it and must compliment you on your wonderful organization, excellent guides and drivers and how smoothly everything went. We have recommended CET to anyone who has expressed interest in a trip to China and we know that without your organization we would not have had the wonderful time we did. We were able to enjoy the whole trip knowing that we would be taken care of and the standard of the guides and drivers was all we could ask for. Our trip to China will be remembered forever Once again thank you for your efforts and organization with our trip to your fascinating and hospitable country.
Date of experience: 03/05/2018-22/05/2018
Sherrie and Gary Blundell
Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
All our guides were very helpful and spoke good English.
Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.
The best hotel was the new world hotel in Xi'an.
The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.
We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.
As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.
Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
Sherrie and Gary Blundell
Date of experience: 23/09/2017-08/10/2017
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