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Sherrie and Gary Blundell
the U.S

Dear Monica,

Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.

All our guides were very helpful and spoke good English.

Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.

The best hotel was the new world hotel in Xi'an.

The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.

We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.

The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.

As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.

Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.

Regards

Sherrie and Gary Blundell

Date of experience: 23/09/2017-08/10/2017
Curtis Cooper
the U.S

It seems a little difficult for me to figure out which is the best one in my tour because all are wonderful. I really like the Garden of the Master of Nets in Suzhou; it is a classical Chinese garden. For the shooting experience, the Great Wall made me impressed the most, it was just very amazing. Next morning, I enjoyed the beautiful sunrise at the top of the Xianggongshan Hill. Next, we had the cormorant fishing and took many photos with the white beard fisherman and his cormorants standing on his bamboo raft. It was very special that shooting on the Bund in Shanghai they organized. I had such a great shooting experience. This was a bucket list trip for me. Stepping foot on the Great Wall, seeing the Warriors, experiencing the few remaining cormorant fishermen, it was all breathtaking and deeply informative. Alex and Peter provided great insight on their country.

Date of experience: 01/09/2019-14/09/2019
Nick Dunn
British

We had a really good day, and enjoyed the tour. Our guide was friendly and knowledgeable. For me, the best part of the day was actually when we took a open sided car and drove around the countryside around Yangshou. It might be worth incorporating this into the tour? My only negative feedback was the food on the boat wasn’t great, although I know that your company don’t manage the boat directly. I don’t know if there are any boats that don’t have food, as it might be worth not eating, and letting people eat in the town when they arrive?

Anyway, in general the day was great. We all really enjoyed it.

Thanks,

Nick

Date of experience: 27/04/2017-27/04/2017
Trevor
Holand

Our trip to China is really wonderful. we enjoy every bit of it and it is pleasant. Tour guides(Beijing-Cathy,Xian-Allen, Guilin-David,Shanghia-Monica), They are punctual and take care of us until last minute of our departure form China.we are very thankful for them and your company for impressive tour.we will recommend your company and the guides to everyone who wish to tour in China. Thanks a million.

Date of experience: 10/05/2018-22/05/2018
Derik
Sweden

It was all so wonderful - and the home stays were the best!! What an amazing opportunity that was for us to get a more real experience of being in China. If I were younger I would want to learn Chinese and go live there for a year or so. As I age I feel a strong sense of wanting to know what the world really is and will be like when I'm gone. I want to feel that there's good hope for understanding and peace in the world --- --- and I so felt that among the people we met there. How could all those hardworking, intelligent and kind folks, who are striving to do their best and who care so much about their children, put up with anything but the best of opportunities? I'm not worried for two generations from now, and maybe only one.

The sheer bigness of buildings and squares and traffic and crowds was impressive to me especially too, in the ways that somehow it all appeared to be working in usually peaceful and often exciting ways.

And of course the cutting edge of things is always exciting to experience - Shanghai being especially great for that. Besides the variety and creativity in the tall buildings and the amazing Shanghai Museum, the Museum of Contemporary Art there was mind-blowing to me. With a beautiful exhibit of art by emerging young artists, the works were often both quite delicate and also wrenching - most stimulating! I wondered if there was much censorship and if it didn't somehow make for greater discipline and help to create art that was more deeply meaningful.... and of course with the rich history of art you all have under your skin somewhere...I haven't been moved so much by an art exhibition in a long time.

Date of experience: 20/05/2012-06/06/2012
Reg Dewhurst
Australia

Hi Monica.The tour went very well and as I said to Helen.we can never prepare a tour in China so we will be looking to another 4 or 5 cities to do next time with you help. lease note that what I say below is not critical but for you to give some thought to.

Beijing:Guide Rock was good in so much as picking us up and listening to what we asked of him in information. He could have been more forward in pointing out things of interest without us having to ask as I think that is his job and he should be constantly pointing out things of interest for but he spent majority of time talking to the driver (about what we do not know as it was Chinese)

Xian:Grace was very good and we learnt so much. The hotel was the best I have
been in for a long time. My previous 2 visits the hotels were in the centre and only average.

Guilin:Lizzie kept us informed and entertained. I think the rice fields tour should be included in your tours as they really enjoyed it.The better rice field tour I have been on twice was unavailable due to road works.
Shanghai:Guilie was good but could do a little more talking about matters of interest.I think one water town visit is enough as the 2nd is virtually the same as the first.There must be other items of interest in such a large city.

Thanks again for your interest in our discussion and ging them an insight into China.Best wishes to Alex and the future for the company.

Reg

Date of experience: 19/05/2017-31/05/2017

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